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Payments & Refunds

We’ve made shopping online easy with a great range of payment options so you can pay the way you wish.

Credit Card

We accept Visa, Mastercard, American Express & JCB for online purchases, as well as Eftpos, ShopPay, Google Pay and ApplePay. We do not store credit card details and the data you enter is securely encrypted so you can shop with complete confidence.

PayPal

We also accept online payments via PayPal. When selecting PayPal at checkout, you will be directed to their portal and your payment will be processed directly through PayPal.

Afterpay

Shop now. Enjoy now. Pay later. Buy what you want today, pay for it in four instalments, interest-free.           

Learn more about Afterpay here.

Our change of mind policy

We are convinced you will love your new furry friend. However, in the unlikely event that you change your mind, within 30 days from date of purchase we are happy to offer you an exchange, refund or credit for change of mind, provided the item is in ‘as new’ condition and is accompanied with the proof of purchase (a copy of your email order confirmation). All refunds will be issued via the same channel as the original payment. If you don't apply the correct postage on your return you will have the shipping and handling fee deducted from the total value being returned to you. Our address for returns is Bocchetta Plush Toys, 1/17 Rothcote Court, Burleigh Heads, QLD 4220. If you want to exchange for another animal, please include a note which one you are after. If there is a price difference, we will either credit the difference or send a payment link for the additional charge. 

Damaged, faulty or incorrect products

In the unlikely event that you receive a product that is damaged, faulty or incorrect, please email us at info@bocchettaplushtoys.com, and we will be happy to assist you. Please provide proof of purchase when returning a damaged, faulty, or incorrect item. 

Lost parcels

Neither we, nor shipping providers (like Australia Post), take any responsibility for lost or stolen parcels. We strongly recommend that you take out shipping insurance to protect your parcels against all eventualities. 

For general terms and conditions please click here

Special instructions for seller

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